Privacy Policy
Hey there! Curious about how we handle your privacy? We’ll keep it short and sweet because we know long, legal documents aren’t exactly exciting. Let’s dive in!
You can find us at our registered company address:
MEAVO Limited, International House, 12 Constance Street, London E16 2DQ.
Our company number is 11177638.
Got questions? Feel free to reach out to us at: hello@meavo.com.
Please note that our privacy policy (and terms and conditions) may be updated occasionally, so it’s a good idea to check back from time to time, especially before making a purchase.
Why do we want your personal information?
We’ll collect your personal information when you buy products and services from us. That’ll allow us to complete your order as we have agreed under our terms and conditions.
So in order to complete your order we need to validate that the personal and financial information you gave us is accurate. We use payment systems of trusted third parties to ensure that your payment is safe and that your details are not being used by those damn fraudsters out there.
And then we gotta ship our products to you! We work with external freight companies and provide them with your personal information (e.g. your name, phone number and delivery address).
We might also wanna contact you via phone or email about how we’re doing. We’d really appreciate your honest feedback, even if it’s to let us know where we can improve!
Plus, if you want to download a spec sheet about our products, you need to give us your first name and email address. For our legitimate business interests, we will use that information to drop you a quick email to see if you have any questions or if you are still interested in the product described in the spec sheet .
As for marketing purposes, again, for our legitimate business interests from time to time we wanna send you information about our products, services, and promotions.
If you’re no longer interested in receiving our marketing emails, you can unsubscribe anytime by clicking the link at the bottom of any email. Or send us an email to hello@meavo.com
All of your personal information we hold on you is confidential. We promise we won’t tell anyone!
What personal information do we collect?
So we can process your order. We’ll need your name, address, payment address, delivery address, phone number, email address, credit / debit card details (or other payment information). We’ll also keep your purchase history of MEAVO products and services plus any information you share with us.
We do collect some anonymous data about how you use our website – this is just for us to analyse and review so we can make our website and service better.
What personal information do we pass on to third parties?
No need to worry – we’ll never sell or share your personal information with third parties, except for the following reasons:
We may give your personal information to partners we work with, for example freight companies so they know your delivery address, or a CRM tool which will send automated order confirmation emails or marketing emails, or payment processing firms, or fraud prevention firms, etc. We’ll only share your information with partners essential to running our business or with local and government authorities, as required by law.
It’s possible that we might sell our business, and if we do then the new owners may use your personal information in the same way as we do in this privacy policy.
Where do we keep your personal information?
“We store your personal information in secure third-party systems (like CRM tools). While we do our best to protect your data, we can’t guarantee that we won’t be targeted by hackers one day.”
It is possible that we might have to transfer your personal information outside of the UK because a partner we work with, like a partner who helps us host our systems, is outside of the UK.
For how long do we keep your personal information?
We may need to keep your personal information even after we’ve delivered your goods, to handle any issues that come up and, of course, for tax and financial reasons. Rest assured, we’ll only keep your information for as long as necessary, and when we no longer need it, we’ll either delete or anonymize it. If that’s not possible (for example, if it’s stored in backup archives), we’ll securely store it until we can delete it.
What about links to other websites?
Our website may contain links to third-party sites, which have their own privacy policies. Be sure to check them out if you visit! We can’t be held responsible for their policies.
What personal information do we hold on you?
If you want to know what information we stored about you we can provide you with that information for free. It will not cost you anything. It might take up to 30 days to process your request. So if you’re curious send us an email to hello@meavo.com
You want us to delete your data?
If you’d like us to delete all personal information we have stored about you, simply email us at hello@meavo.com. It might take up to 30 days to process your request.
Your other rights
We want you to be aware that you have other rights as well. You can request us to correct any errors in your personal information, stop processing it for certain reasons, and ask us to transfer your personal information to someone else. You can find out more here.
If you have any complaints, please tell us and we will do our best to sort it out! But, if we can’t make you happy, you can contact the Information Commissioner, see www.ico.org.uk or if you are based outside of the United Kingdom, your local regulatory authority.
That’s it!
Last update: 06 Dec 2024