Already read our Privacy Policy and haven’t had enough yet? Well you came to the right place – our lovely terms and conditions. Let’s waste no further time, here we go.

MEAVO Limited is a company registered in England and Wales with its registered office at International House, 12 Constance Street, London E16 2DQ. Our VAT number is 294 8705 55. MEAVO is a registered trade mark (UK00003296104).

These terms and conditions (and our privacy policy) may change from time to time so check back regularly especially before making a purchase.

Got questions? Email us at hello@meavo.com

Information on our website

We try hard to ensure that all information on our website, including product descriptions and prices, are accurate at all times. Seriously, we really try hard. However, if we do mess up we’ll try to fix it as soon as possible, and if we spot that an error has affected your order we’ll do our very best to let you know right away.

When browsing our website the colours of products may vary depending on a few factors such as your display settings or if you’ve got one of those privacy screens on your laptop! In general pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.

We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content. We hate them hackers and haters too.

Product availability

All products are subject to availability and so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products either temporarily or permanently. We definitely hope none of this will ever happen!

We will not be liable for any losses you sustain as a result of you using our website which includes downtime due to updating or modifying content.

Order conditions

You need to be at least 18 years old and a resident of the United Kingdom if you want to shop on our website. Not a resident of the UK? Come move to London, it’s awesome here!

Order process

After placing your order you will receive an order confirmation email if paying online. However, acceptance of your order takes place in writing via email (you will be contacted within 48 hours). No contract will have been formed until we email you about accepting the order. If you pay via bank transfer, your order is deemed accepted once we receive payment.

When placing an order via a purchase order (PO), your order will be deemed accepted once we receive your payment or deposit.

Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.

You can pay via bank transfer or online with all major credit and debit cards as well as PayPal.

We will take online payments from your card at the time you place your order. If for any reason we are unable to accept your order we will provide you with a full refund within 14 days.

All prices shown are exclusive of VAT and any applicable delivery / installation fees.

If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price. If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email. So if we call please pick up! Any cancelled orders will be refunded within 14 days of notice of the cancellation.

Order Cancellations

Once your order is accepted, you can’t cancel your order without express consent from us. Any refunds are issued at our discretion.

Delivery terms

We sub-contract the delivery of our products to a delivery company. We aim to deliver your order within 5-8 weeks of purchase, on how busy we are and the delivery address.

We’ll try our best to meet the delivery date, however there may be times where we are unable to do this and your confirmed delivery date will be different. If that happens we’ll be in touch. We would advise you not to make any plans to accept your delivery until we or our sub-contractor have confirmed the date with you. If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by contacting the delivery company directly.

In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) the delivery company will do its best to contact you to rearrange an alternative delivery time slot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control. Wow now that was some proper legal lingo.

On the day of delivery please ensure that there is sufficient access and space.

Damaged items

If any items are damaged or not working properly please contact us at hello@meavo.com. Please keep any damaged product so that we can inspect it at a later date. If you throw away any damaged product before we have had the opportunity to inspect it you may not be entitled to a refund or a replacement. We’ll always attempt to replace any damaged product. However if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges. Nothing in these terms affect your statutory rights.

Returns and refund policy

We can only accept returns if you are dissatisfied with the performance of our booth. We don’t offer returns or any refunds in the event that you don’t need the booths anymore (e.g. you are moving out of the office, your client didn’t take up the lease, your client doesn’t need them anymore), or if you realize the booths aren’t used as much as you anticipated, etc.

In the unlikely event that you are dissatisfied with the performance of our products, you are entitled to free returns of our booths within 30 days of delivery/installation (whichever date is earlier) if you visited one of our showrooms prior to placing the order. If we provided our installation service we will disassemble the booths and return them to our warehouse free of charge and issue a full refund assuming our booths are still in new and unused condition. If we didn’t provide our assembly service we will still pick up the booths free of charge but you will have to disassemble the booths yourself and package them for transport.

If you didn’t visit one of our showrooms prior to ordering our booths, you can still return any booths within 30 days of delivery/installation (whichever date is earlier) but a charge may apply to return our booths. You will have two options:

1) You disassemble the booth(s), package them safely, and arrange your own return to our London warehouse (NW2 6GH). A handling fee of £199 + VAT for each SOHO or SHOREDITCH phone booth and £99 + VAT for each HOXTON wall mount phone pod applies.

2) We can arrange the return for you including disassembly (available within the M25 only). The pick-up fee + disassembly for each SOHO or SHOREDITCH phone booth is £399 + VAT. The fee for each HOXTON wall mount phone pod is £299 + VAT. No extra handling fee applies.

For returns outside of the M25 (but within mainland UK – England, Scotland and Wales), we can’t provide disassembly. However, we can pick up the disassembled booths if packaged safely for £399 + VAT per booth. No extra handling fee applies.

Unfortunately, we can’t provide our disassembly or return service for orders with delivery outside of mainland UK and generally outside of the UK (except for Germany – see below). In this case, you will need to arrange your own return to our warehouse in London (NW2 6GH). The stated handling fee of £199 + VAT for each SOHO or SHOREDITCH phone booth and £99 + VAT for each HOXTON wall mount phone pod applies.

We will refund the price you paid for the goods only (excluding any delivery fees where applicable) and credit the refund you are due via bank transfer (less any dis-assembly or handling fees where applicable) within 14 days of the goods returned to our warehouse. However, please note that we may reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. Note that optional services such as delivery and/or assembly are non-refundable. Refunds only apply to goods.

Unless faulty, we may refuse the return if the returns criteria are not fully met. If you wish to return a product please contact hello@meavo.com first.

Germany only: 

You are entitled to free returns of our booths within 30 days of delivery/installation (whichever date is earlier). If we provided our installation service we will dis-assemble the booths and return them to our warehouse free of charge and issue a full refund assuming our booths are still in new and unused condition. If we didn’t provide our installation service you will have to disassemble the booth yourself. We will still collect the booths free of charge. We will refund the price you paid for the goods only (excluding any delivery fees where applicable) and credit the refund you are due via bank transfer (less any handling fees where applicable) within 14 days of the goods returned to our warehouse. However, please note that we may reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. Note that optional services (where applicable) such as delivery and/or assembly are non-refundable. Refunds only apply to goods.

Unless faulty, we may refuse the return if the returns criteria are not fully met. If you wish to return a product please contact hello@meavo.com first.

Warranty

Our standard warranty is 12 months from the delivery date unless otherwise agreed in writing. Our warranty doesn’t include wear & tear (e.g. scruffs, marks, or scratches).

The warranty is not valid if the booth has been assembled incorrectly, used outside, damaged, misused or altered in any way.  

Our liability

Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased from us, provided that we take reasonable care when we deliver the goods to you.

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud. Somehow sounds morbid…

Links and Sharing

Any links or opportunities to share (via social media, blogs, and similar sites and communication services) on our website are provided solely for your use and convenience. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that are linked to or from our website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

Please note that if you do share content onto other platforms, there may be separate terms and conditions connected to the organisation that allows you to share. Please check the terms and conditions of any site you intend to share to. Some terms and conditions may prohibit you from sharing our content.
We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Copyright

The content of all parts of the website belongs to MEAVO Limited. This includes copyright in all of the text, descriptions and images. It also includes trade marks in our name.

What not to do

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, provincial or local regulations, rules, laws, or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of our website or any related website, other websites, or the Internet.

Waiver

If you breach these terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions or returns policy.

These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts. Let’s hope we never have to see ourselves there!

Last update: 19 August 2020