About us

  1. MEAVO Limited is a company registered in England and Wales with its registered office at International House, 12 Constance Street, London E16 2DQ. Our VAT numbers are: GB294870555 (UK) and DE343397319 (Germany). MEAVO is a registered trade mark (UK00003296104, EU18077820).
  2. These terms and conditions (and our privacy policy) may change from time to time so check back regularly especially before making a purchase.
  3. You can place an order on our website, or by emailing or calling us.  These terms and conditions apply to all sales of our products.  We expressly reject any terms and conditions you provide to us, including any terms and conditions referenced on any purchase order you submit to us.
  4. Got questions? Email us at hello@meavo.com.
  5. Our products are sold to businesses for business purposes. We do not sell our product to consumers. Consumer rights do not apply.

 

2. Information about our products

We offer two distinct product ranges designed to meet various acoustic and aesthetic requirements:

Classic Line: Featuring our signature Soho, Workstation, and Shoreditch (marketed as “Berlin” in Germany) office phone booths, as well as our Camden Two and Four meeting pods. These products represent our core commitment to functional, high-quality office privacy.

Haven Line: Our premium range, including the Haven One and Haven Focus office phone booths and the Haven Two and Four meeting pods. The Haven line offers enhanced specifications and an extended 60-month warranty.

  1. We try hard to ensure that all information on our website or that we give to you, including product descriptions, spec sheets and prices, are accurate at all times. However, if we do mess up we’ll try to fix it as soon as possible, and if we spot that an error has affected your order we’ll do our very best to let you know right away with details of how it affects your order.
  2. When browsing our website or any documents the colours of products may vary depending on a few factors such as your display settings or if you have a privacy screen on your laptop. In general pictures and images on our website and in any documents are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description and spec sheet.
  3. All products are subject to availability.
  4. We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content. 
  5. Acoustics & Soundproofing
    Our enclosed booths are designed to provide high-level acoustic insulation and keep conversations private. However, please note that no booth is 100% soundproof (silent).

The effectiveness of the soundproofing and the degree to which sound may be audible outside the booth depends on several external factors, including:

  • Vocal Volume: The volume and pitch of the person speaking inside the booth.
  • Ambient Noise: The existing background noise level of your surrounding office environment.
  • Room Acoustics: The acoustic properties of the room where the booth is placed (e.g., sound reflecting off hardwood floors versus being absorbed by carpeted flooring).
  • Proximity: How close other individuals are sitting or standing to the booth.

Learn how we measure privacy and speech reduction using ISO 23351-1:2020, the international gold standard for acoustic performance in office pods, in our Comprehensive Soundproofing Guide. 

6. Our product descriptions and specifications, including details about door openings, can be found in the Spec Sheet and on our website. We manufacture and deliver all products as shown in these documents. If you require any modifications, such as a different door opening, please reach out to us in advance to discuss your needs.

 

3. Order conditions

 

  1. You need to be at least 18 years old if you want to purchase a product and have the authority of the company or organisation paying for the products.
  2. We deliver our products to addresses in the United Kingdom, most of the European Union / European Economic Area and some areas in the Middle East and North America.  If you aren’t sure if we can deliver to you, please email us to check.
  3. Installation: Our professional installation coverage varies depending on your location and the specific product line purchased. Please contact us at hello@meavo.com to inquire about installation availability in your area.

If you choose to install the products yourself, or if professional installation is not available in your region, we provide comprehensive support to ensure a smooth setup:

  • Digital Instructions: Upon dispatch or request, we will provide you with digital installation instructions (PDF) and/or assembly videos to help you prepare in advance.
  • Physical Instructions: For your convenience, printed installation manuals are included inside the packaging of every booth and pod.

Our products are designed for straightforward assembly, and with the provided guides, you should be able to complete the installation independently.

Note: Please ensure all installation instructions are followed carefully to maintain your warranty coverage.

4. Our standard hours of operation including for site visits, installations, or after-sales repairs are 9am – 5pm local time (in countries where applicable) Mon – Fri (excl. bank / regional / national holidays). Any services provided outside of these  hours is at our discretion and may require an extra charge. Our logistics partners who deliver the unassembled products may have their own standard hours of operation / delivery. Please contact us at hello@meavo.com to obtain these.

 

4. Order process, Payment

 

  1. After placing your order online you will receive an order confirmation email. However, acceptance of any order (whether online or offline) only happens when we send you an acceptance email.
  2. Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any order at any time. If we refuse your order we will let you know as soon as reasonably possible.
  3. You can pay the price for the product via bank transfer or online with all major credit and debit cards as well as PayPal and Stripe.
  4. If you order online, we take payment from your card at the time you place your order. For all other orders, all payments are due strictly in accordance with our invoice terms.  If any payment is not made by the due date, we reserve the right to charge interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and cancel your order without liability. We may not deliver your products unless all payments have been made in full. All prices on the website are exclusive of VAT and any applicable delivery / installation fees.
  5. If we discover an error in our pricing, or if there are additional costs associated with your order such as delivery or installation fees, we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order to reflect any changes in the costs due. If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email. Any cancelled orders will be refunded within 14 days of notice of the cancellation.
  6. Post-delivery payment: While we strive to address any repair issues or claims as quickly as possible, these matters do not provide a basis for delaying or postponing payment, either in full or in part. We appreciate your understanding and cooperation in ensuring timely payment.
  7. Post-delivery payment: In the event that payment in full is overdue by more than 60 days, we reserve the right to recover any products for which payment is overdue from your premises or, if applicable, the premises of your client. If any partial pre-payment was made, we may at our sole discretion return such pre-payment after recovering the products less any applicable fees and charges (e.g. logistics fees, storage fees, loss in value when it comes to re-selling the products, damages, administrative fees, etc.). Please refer to point 6.8 regarding title to and ownership of the products until we receive payment in full.

 

5. Order Cancellations

 

  1. Once your order is accepted, you can’t cancel your order without express consent from us, even in the event that your order may be delayed. Any refunds are issued at our discretion. A cancellation request must be received in writing.
  2. We do our best to fulfil your order, but we can cancel an order for any reason on written notice to you, if, for example, we have insufficient stock of products or difficulties with our manufacturing and delivery process for products. We will of course refund you if we have to cancel your order, and aim to do so within 14 days of notifying you of the cancellation. 
  3. Any colour other than black or white is considered a custom order. Custom orders cannot be canceled, as the products are made specifically for you.

 

6. Delivery terms

 

  1. The lead-time starts when we receive payment or when we receive a legally binding purchase order or if stated otherwise in writing.
  2. We use a delivery company to deliver, and where agreed, install our products. We aim to deliver your order within the stated lead-time. There may be times where we are unable to meet the stated lead-time due to factors beyond our control such as shortage of materials, a breakdown of a machine, reduced freight options, staff illness, etc. We will be in touch as soon as we can should your lead-time change. Please note that we will not be liable for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses which may incur due to us not meeting the stated lead-time. 
  3. We advise you not to make any plans to install your products until we or our delivery company has confirmed the date with you. If that date isn’t acceptable to you, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by contacting the delivery company or us directly. If you cancel a scheduled delivery within 48 hours before the planned delivery date there may be an extra charge to cover any costs incurred due to the late notice given.
  4. If the delivery company has to change the agreed delivery date due to unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather or global pandemic), the delivery company will do its best to contact you to rearrange an alternative delivery time slot or date.
  5. On the day of delivery please ensure that there is sufficient access and space, and an authorised individual available.  It is your responsibility to unload the products if the products are delivered kerbside.  If we are unable to deliver or install the products because of something you have or haven’t done, we will try to re-arrange delivery/installation, but we may charge you all storage costs, additional delivery costs and other costs we incur.
  6. In the event that you would like to reschedule the delivery/installation date please contact us or the delivery partner at least 48 hours before the scheduled delivery/installation date and we or our delivery partner will try our best to accommodate your request. If you need to cancel the scheduled delivery/installation date within 48 hours of the scheduled delivery/installation date we may charge you all storage costs, additional delivery costs and other costs we incur due to giving late notice.
  7. If you have advised us or our delivery partner that a lift is available, we reserve the right to pass on additional staircase carrying fees should the lift be unavailable, out of order, or insufficient in size for our flat-pack panels.
  8. Risk in the products shall pass to you upon completion of delivery. The warranty period also starts at this point. Post-delivery payments: However, title to and ownership of the products shall not pass to you until MEAVO Limited has received payment in full (in cleared funds) for the products. Until ownership has passed to you, you shall hold the products on a fiduciary basis as our bailee.
  9. If we install the products, you must make sure that you have all necessary permissions, including from the landlord of the property where installation shall take place.
  10. We partner with trusted third-party providers for the delivery and installation of our products. While we ensure that all our third-party partners carry the appropriate insurance and are vetted for professionalism and reliability, any damages, delays, or issues caused by these providers are their sole responsibility. Meavo cannot accept liability for any loss or damage arising from their services. Should any concerns arise, we encourage you to contact the delivery or installation provider directly and inform us as well. We are happy to assist you in facilitating communication with them to help resolve the matter promptly.
  11. When delivery and installation are carried out by Meavo employees, we take every precaution to ensure your products are handled and installed with care. In the unlikely event that damage occurs to your property or products due to actions directly attributable to our employees during delivery or installation, our liability will be limited to the cost of repair or replacement, at our discretion. Meavo cannot accept liability for pre-existing damage, indirect losses, or issues arising from circumstances beyond our reasonable control. We encourage customers to notify us immediately of any concerns to allow us to address them promptly.
  12. Risk assessment: Please find our risk assessment here.

 

7. Damaged products on delivery

 

  1. Please check the panels and/or products on delivery.  If any items are damaged or not working properly please contact us at hello@meavo.com within 5 days of delivery and in any event before you arrange to have the product installed. Please keep any damaged panels and/or product so that we can inspect it at a later date or we may ask you to send us photographs. If you throw away any damaged panels and/or product before we have had the opportunity to inspect it you may not be entitled to a refund or a replacement. We’ll always attempt to repair or replace any damaged panel and/or product or offer a partial refund. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any paid delivery charges. In the event that we’re not providing our installation service, you will have to replace any parts such as panels, product or electrical components yourself. We reserve the right to reimburse you for any costs you may incur as part of the replacement works. The reimbursement amount is at our discretion. 
  2. If we have agreed to install the products and we notice any damage on delivery, we shall notify you accordingly, and we shall either repair or replace the damaged panel or offer a partial refund. 
  3. We shall have no other liability to you for damaged products except as set out above.

 

8. Returns and refund policy for:

 

England (mainland, excl. Scotland and Wales);
Republic of Ireland (the island of Ireland);
Northern Ireland;

Germany (mainland);

Spain (mainland);

France (mainland);

Italy (mainland);

Portugal (mainland);

Austria and Switzerland;

Belgium and Luxembourg;

Czech Republic and Slovakia;

Bulgaria, Serbia, Greece and Romania;

USA (CA, CT, IL, NJ, NY and PA only).

 

  1. For all products we sell (including products we have in stock) we don’t offer returns or any refunds just because you don’t need the product anymore (e.g. you are moving out of the office, your client didn’t take up the lease, your client doesn’t need them anymore), or if you realise the products aren’t used as much as you anticipated, etc. Our products are sold to businesses for business purposes, so any consumer rights do not apply. 
  2. Custom orders of our products (e.g. a booth in a chosen colour) or used products are not eligible for returns.
  3.  Any new stock product sold (usually in the colours black or white) with a short-lead time of 4 weeks or less is eligible for free returns within 30 days of delivery if you are dissatisfied with the performance of our products (point 8.1. above still applies). If we installed the product we will disassemble the product and return them to our warehouse free of charge and issue a refund for the products only, assuming our products are still in new and unused condition. If we didn’t install the products we will still pick up the products free of charge but you will have to disassemble the products yourself and package them safely for transport. “Safe for transport” means the product is packaged using at least two components, such as cardboard and tape, or cardboard and stretch film, to ensure protection during shipping. Again, the products must be in new and unused condition.
  4. In the case of returning a new stock product, we will issue the refund within 14 days of the products returned to our warehouse. We will refund the price you paid for the products only (excluding any delivery or installation fees where applicable) to the same payment card or account used to pay for the order less the handling, pick up and disassembly fees set out above. However, please note that we may reduce your refund to reflect any reduction in the value of the products if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the products, or damage in disassembly or returns unless carried out by us.  

 

9. Returns and refund policy: all other regions or countries not mentioned above in point 

None of our products (including stock products with a short lead-time of less than 4 weeks) are eligible for returns.

10. Warranty

We warrant that the products shall be of satisfactory quality and fit for purpose from the delivery date for the periods specified below, unless otherwise agreed in writing:

  • Haven Line: A period of 60 months (includes Haven One, Haven Focus, and Haven Two/Four meeting pods).
  • Classic Line: A period of 24 months (includes Soho, Workstation, Shoreditch (marketed as “Berlin” in Germany), and Camden Two/Four meeting pods).
  • Extended Warranty for Classic Line: If you purchased our extended warranty for the Classic Line, the period is 48 months.

1. Claims and Inspection

If, in your view, the products do not comply with the warranty during the applicable period, you must notify us before the warranty period expires. Please provide photographs of the fault; we may also perform a physical inspection of the product. If we agree that the products do not comply with the warranty, we shall, at our discretion, repair or replace the product or any specific component, including individual panels.

2. Component Replacement

Should any electrical component fail within the warranty period, a free replacement part will be provided along with clear installation instructions. Depending on the complexity of the replacement, options may include self-installation, assistance from a technician, or professional repair services. For non-electrical components (such as panels or hardware), similar provisions apply to ensure the booth maintains full functionality.

Safety Note: Always ensure the booth is unplugged from the power source before attempting any electrical component replacement.

3. Warranty Exclusions

The warranty shall not apply if the fault arises because:

  • a) You or any installer (other than us) failed to comply with our specific installation instructions;
  • b) Of minor imperfections or cosmetic deterioration caused by normal wear and tear (e.g., scuffs, scratches, or fabric pilling);
  • c) The products or panels have been damaged by your act or omission or the act/omission of a third party;
  • d) You or a third party has attempted to repair the products without our prior written consent;
  • e) The products have been damaged by intentional misuse or accidental damage (e.g., forcefully slamming the door, dropping heavy objects, or liquid spillages);
  • f) The products were subject to abnormal storage or working conditions (e.g., outdoor use, direct sun exposure, excessive humidity, or extreme temperatures such as proximity to heating systems or non-climate controlled warehouses);
  • g) Of a failure to operate due to a loss of electrical connection at the premises.

4. Custom Colour (RAL) Matching for Repairs

For products ordered in custom RAL colours, MEAVO utilizes individual colour-mixing processes. In the event that a panel requires replacement or repair:

  • While we will exercise every professional effort to match the original hue, a 100% exact colour match cannot be guaranteed.
  • Factors such as batch variances in paint mixing and natural UV fading of the original unit may result in slight aesthetic discrepancies. By purchasing a custom colour unit, you acknowledge these technical limitations.

11. Fire Safety

When introducing workspace solutions like office phone booths or meeting pods, fire safety is a key consideration for building owners, facility managers, and compliance teams. At MEAVO, we prioritize fire protection and provide the following information to assist with your compliance process.

1. Material Certification

All MEAVO phone booths and meeting pods are manufactured using fire-retardant materials. Our products carry certified test results according to:

  • DIN EN 1021-1:2014 (Smouldering cigarette)
  • DIN EN 1021-2:2014 (Match flame equivalent)

2. Regional Requirements & Compliance

Fire-safety requirements for office pods cannot be defined universally. Regulations vary significantly based on:

  • Local and national building codes.
  • The specific location of the pod within a building.
  • The size/construction of the pod and the surrounding fire load.
  • The subjective interpretation of regulations by local fire inspectors or building owners.

3. Customer Responsibility

It is the sole responsibility of the operator or building owner to ensure that the installation and usage of our pods are reviewed and coordinated within their existing fire-safety strategy. This includes determining the necessity for:

  • Integration into existing fire detection systems.
  • Installation of additional detectors or suppression equipment (e.g., sprinklers).
  • Any structural adaptations required to meet local codes.

MEAVO’s information and documentation do not replace an official assessment or a legally binding evaluation by local authorities or certified fire-safety professionals.

4. Technical Support & Integration

If your building requires a booth to be integrated into its fire-safety system:

  • Pre-drilling: We are happy to pre-drill the ceiling free of charge to facilitate the installation of sprinklers or sensors by your contractor.
  • Physical Connection: MEAVO cannot carry out physical connections to a building’s fire-safety system. This must be performed by your certified fire-safety contractor.
  • Documentation: Upon request, we can provide technical documentation and material certificates to support your official fire-safety assessment.

  • Maintenance & Repairs: In the event that repairs (whether under warranty or otherwise) are required, you are responsible for ensuring that all fire suppression systems are disconnected and safely cleared by a certified professional prior to MEAVO technicians beginning work.

12. Structural Integrity & Floor Loading

When installing MEAVO office pods, the structural capacity of the building and the specific floor composition must be verified to ensure safe installation and usage.

  1. Product Specifications MEAVO provides detailed technical data regarding the total weight, dimensions, and footprint of all products. Please note that the total weight of the pod is transferred to the floor via adjustable leveling feet, resulting in specific point loads rather than a uniform area load.
  2. Building Suitability Structural requirements vary significantly depending on the age of the building, the construction method (e.g., concrete vs. timber), and the type of flooring installed. Particular care must be taken with:
  • Raised Access Floors (False Floors): These must be rated to withstand the specific point loads of the pod’s feet.
  • Floating Screeds & Insulation: To prevent compression or cracking under load.
  1. Customer Responsibility It is the sole responsibility of the customer, operator, or building owner to ensure that the installation site can support the total weight of the pod combined with its maximum occupancy (live load).

By purchasing a MEAVO product, the customer confirms that:

  • They have reviewed the technical weight specifications provided by MEAVO.
  • They have verified the load-bearing capacity of the installation site, including both surface load (kg/m²) and point load capacities.
  • Where necessary, a structural engineer or the building management has been consulted to approve the installation.

MEAVO accepts no liability for damage to floors, sub-floors, or building structures caused by insufficient load-bearing capacity. Our technical documentation does not constitute a structural engineering survey of your building.

 

13. Our liability

  1. Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the products you have purchased from us.
  2. We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.
  3. We will not be liable for any losses you sustain as a result of you using our website which includes downtime due to updating or modifying content.
  4. Notwithstanding the limitations mentioned in the paragraphs above, we do not in any way limit our liability for serious injuries or death caused by production or installation negligence, or for fraudulent actions on our part.


    14. Links and Sharing

  1. Any links or opportunities to share (via social media, blogs, and similar sites and communication services) on our website are provided solely for your use and convenience. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that are linked to or from our website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.
  2. Please note that if you do share content onto other platforms, there may be separate terms and conditions connected to the organisation that allows you to share. Please check the terms and conditions of any site you intend to share to. Some terms and conditions may prohibit you from sharing our content.
  3. We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

 

15. Copyright

The content of all parts of the website belongs to MEAVO Limited. This includes copyright in all of the text, descriptions and images. It also includes trade marks in our name.

 

16. What not to do

You are prohibited from using the website and its content:

  1. for any unlawful purpose;
  2. to solicit others to perform or participate in any unlawful acts;
  3. to violate any international, national, provincial or local regulations, rules, laws, or ordinances;
  4. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  5. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  6. to submit false or misleading information;
  7. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the website or of any related website, other websites, or the Internet;
  8. to collect or track the personal information of others;
  9.  to spam, phish, pharm, pretext, spider, crawl, or scrape;
  10. for any obscene or immoral purpose; or
  11. to interfere with or circumvent the security features of our website or any related website, other websites, or the Internet.


17. General

  1. If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions or returns policy.
  2. If any provision of these terms and conditions is found to be invalid or unenforceable it shall have effect to the maximum extent permitted by law, or, if not so permitted, shall be deemed deleted.
  3. These terms and conditions are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.

Last update: 16.03.2026